Introduction

ch8r enables you to create support agent that connects to your knowledge base and tools like GitHub to automatically create tickets, and streamline customer support workflows.

If you want to self-host, it’s available for users that need full control over their data. You can deploy ch8r on your own infrastructure while keeping the same powerful feature set.

Key Features

ch8r includes everything you need to deploy intelligent customer support:

• Bring Your Own AI Provider (BYOK): Use your own AI provider. ch8r currently supports Google Gemini, giving you flexibility and control over your model setup.
• Knowledge Base: Ingest content from files, URLs, texts, or GitHub repositories.
• Embeddable Chat Widget: Drop a script tag onto any website to enable AI chat. Customizable themes, positions, and greetings match your brand.
• Integration Ecosystem: Connect GitHub for version control and project management. Enable AI tools to create issues, list commits, and manage tickets directly from chat conversations.
• Application-Based Architecture: Create isolated support contexts for different products or environments. Each application has its own knowledge base, AI models, and widget configuration.
• Intent Classification: Analyzes each user message to determine intent, sentiment, urgency, and issue severity, producing structured signals that drive routing and response decisions.
• Conversation Mode: Controls whether conversations are handled by AI, or human agents, ensuring predictable and configurable support behavior.
• Escalation Profiles: Dispatches notifications via Slack or Discord when the AI cannot resolve a request or falls below confidence thresholds
• Agent Configuration: Allows fine-tuning of agent behavior, including persona, tone, task scope, and custom instructions to align responses with brand and support strategy.