AI Customer Support That Takes Actions, Not Just Replies
An AI support agent that connects your knowledge base and tools like GitHub to automatically create tickets, and streamline customer support workflows.
AI Customer Support
ch8r processes user messages, retrieves relevant knowledge (RAG), and decides the correct next step, such as responding, escalating to a human, or triggering external actions.
- Analyzes each user message to determine intent, sentiment, urgency, and issue severity, producing structured signals that drive routing and response decisions.
- Answers user queries using knowledge base
- Decides next action (answer vs escalate vs create ticket)
- Allows users to choose whether responses are generated by AI or handled exclusively by human agents for a conversation
Embeddable chat widget
Embed a chat widget in your website and manage all conversations from a central dashboard. Join any conversation in real time whenever needed.
- View the exact documents and knowledge base snippets used to generate each response.
- Inspect all actions and tool calls executed while composing a reply.
- Interact with a live preview of your chat widget to validate design, behavior, and responses before going live.
Predictable Customer Support Automation
ch8r handles conversation handling, knowledge retrieval, decision routing, and human escalation so every customer interaction follows defined, predictable behavior.
Knowledge Base Processing
Ingest and process knowledge from documents, text, URLs, and repositories into a structured, searchable knowledge base used for AI-powered responses.
Connect Integrations
Connect external tools like GitHub to enable real-time actions such as creating tickets, listing tickets, and syncing support workflows.
Conversation Dashboard
Centralized interface to monitor all conversations, track AI vs human interactions, and allow agents to take over or intervene in real time.
Conversation Mode
Controls whether conversations are handled by AI, or human agents, ensuring predictable and configurable support behavior.
Escalation Profiles
Dispatches notifications via Slack or Discord when the AI cannot resolve a request or falls below confidence thresholds
Embeddable Widget Integration
Provides a chat widget that can be embedded into websites, enabling customer interaction via widget.
Agent Configuration
Allows fine-tuning of agent behavior, including persona, tone, task scope, and custom instructions to align responses with brand and support strategy.
Build support that answers itself.
Join developers using ch8r to turn docs, repos, and tools into intelligent AI support agents.